Verizon Wireless further frustrated customers Thursday by disclosing it would impose a $2 fee on those paying their bills by phone or on Verizon’s website starting Jan. 15. The company said it was necessary to help provide “single-bill payment options.”
Customers can avoid the new fee by paying electronically through their bank or by mailing a check. Customers paying with a credit card can avoid the fee, but only those who sign up to have the card automatically charged. But some cried foul over the fee, which effectively amounts to a $24 annual surcharge. “I’m getting a little tired of businesses figuring out ways to get their hands in my pockets,” wrote one customer on a Verizon forum.